Refund policy

Refund & Returns Policy

We want you to be genuinely happy with Rove. If you're not, this policy explains how to get your money back.

 

30-Day Money-Back Guarantee

We back Rove with a 30-day money-back guarantee. Try it properly, open it, mix it, train on it. If it isn't right for you, we'll refund what you paid for the product.

How it works

  • You have 30 days from the date your order is delivered to request a refund under this guarantee.
  • Opened and partially used tubs are accepted. You don't need to send it back sealed. We'd rather you actually tried it.
  • The product must be returned to us. Refunds under this guarantee are issued once your return arrives. Please return all tubs from the order you're claiming on.
  • You are responsible for return shipping costs. We do not provide a prepaid return label for guarantee returns, and return postage is not refunded.
  • We refund the purchase price of the product. Any shipping charge paid on the original order is non-refundable.
  • The guarantee may be used once per customer or household, and applies to your first order of a given product.

What the guarantee does not cover

  • Requests made more than 30 days after delivery.
  • Products sent back without an approved return request (see How to Start a Return below).
  • Products that arrive back damaged in a way not caused by shipping, or that are not the product we sent.

If your order arrived damaged, defective, or was the wrong item, this section does not apply to you — see Damaged, Defective or Incorrect Items below. You will not pay return shipping in those cases.

How to Start a Return

  1. Email drinkrove@gmail.com within 30 days of delivery. Include your order number and the email address used at checkout, and tell us briefly why Rove wasn't right for you — it genuinely helps us improve the product.
  2. We'll reply within 2-5 business days with a return authorization and the return address.
  3. Post the product back at your own cost. We strongly recommend a tracked service.
  4. We'll process your refund once the return arrives and has been checked.

Please do not send anything back before we have approved your return. Items sent to us without an approved return request cannot be accepted or refunded, and we are not able to send them back to you.

Returns remain your responsibility until they reach us. If a return is lost or damaged in transit and you cannot provide tracking showing delivery to our return address, we are unable to issue a refund. Tracked postage costs very little and protects you.

Refunds

  • We inspect every return and email you to confirm the outcome within 3-5 business days of receiving it.
  • Approved refunds are issued to your original payment method within 10 business days of approval.
  • Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your refund and you still haven't received it, email us and we'll chase it up.

Damaged, Defective or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, email drinkrove@gmail.com within 7 days of delivery with your order number and a photo of the item and its packaging.

We'll make it right — a replacement or a full refund, whichever you prefer. You will not pay return shipping in these cases, and in most instances we won't ask you to send the product back at all.

Non-Returnable Items

The following cannot be returned or refunded:

  • Gift cards.
  • Free or promotional items received as part of a bundle or offer. If you return a qualifying item from a promotion, any free item must also be returned, or its value will be deducted from your refund.
  • Any product where the request is made more than 30 days after delivery.

Exchanges

We currently offer a single product, so we do not process exchanges. If you would like a replacement, return your original order under the guarantee above and place a new order.

Subscriptions

  • You can cancel or change your subscription at any time using the management link in your order confirmation email, or by emailing us.
  • Cancelling stops all future renewals. Orders already processed or shipped cannot be cancelled, but they are covered by the 30-day money-back guarantee above.
  • To avoid being charged for an upcoming delivery, please cancel at least 48 hours before your next scheduled renewal date.
  • The money-back guarantee applies to your first subscription order. Later renewals are not covered by the guarantee, as you have already had the opportunity to try the product. If something is wrong with a specific shipment, contact us and we'll take care of it.

Lost or Undelivered Orders

If tracking shows your order as delivered but you haven't received it, contact us within 7 days and we'll investigate with the carrier. If an order is confirmed lost in transit, we will replace it at no cost to you.

If an order is returned to us because of an incorrect or incomplete address entered at checkout, we will refund the product price less any shipping costs incurred, or re-ship at your cost.

Where We Ship

Rove currently ships to addresses within the United States only.

Your Legal Rights

This policy sits alongside your rights under applicable federal and state consumer protection law. Nothing in this policy limits or removes any right you have that cannot lawfully be excluded.

We aim to respond to all return and refund inquiries within 2 business days.